Hotel Terms & Conditions

All terms and conditions apply to all bookings made through the website, www.samabe.com

1. Pre arrival
   Any booking e-mails to www.samabe.com will be replied within 24 hours.
2. On line reservation
   All the bookings made through our website will receive a confirmation letter including the information and the inclusions of the reservations.
   • All accommodation bookings must be guaranteed at the time of reservation by provision of valid credit card details.
   • For "Refundable" reservations we will not charge your credit card until it enters the cancellation period/window or cancelled as per cancellation terms.
   • For "Non Refundable" reservations we will charge your credit card for the full amount upon reservation. Furthermore please present the credit card used to make the reservation upon check-in at the resort and the credit card receipt will need to be signed upon check-in.
   • The credit card must be valid for the entire stay. Please present the credit card used to make the reservation upon check-in at the resort.
   • All payment will be settled in Indonesian Rupiah (IDR) using resort valid exchange rate at day of charge.
   • If your booking is on behalf of someone else, you must contact the resort directly or the resort will contact you to arrange for third party billing.

Children Policy

• Children aged 1-3 years old share the existing bedding with the parents without any supplement charge.
• Children aged 4-11 years old share the existing bedding with the parents. Supplement charge applies for package inclusions.
• Children aged 12 years old and above are considered adult. Full charge applies

Cancellation Policy

• LOW SEASON:
  Full duration of the booking will be charged if reservation cancelled within 7 days (168 hours) prior to arrival
• HIGH SEASON (JULY and AUGUST) and PEAK SEASON (25 DECEMBER - 5 JANUARY):
  • If reservation cancelled within 60 days prior to arrival: 1 night cancellation fee applies
  • If reservation cancelled less than 30 days prior to arrival and no shows: full duration of the booking will be charged
• NON-REFUNDABLE:
  We will charge your credit card for the full amount upon reservation. If cancelled, modified or in case of no show, the total price of the reservation will be charged
• In the case of "NO SHOW", the full length of stay charges apply
• Times are based on the property’s local time

Check-in and Check-out time

Check-in time is at 2 pm and check-out time is at 12 pm

Alcohol Policy

• Alcoholic beverages are only served to those above 18 years old
• Corkage fee applies for alcoholic drink from outside the resort

Connecting Suite Policy

Connecting suite is not guaranteed and based on availability upon check-in

Pet Policy

Pets are not allowed

Late Checkout Policy

• Late check-out is subject to availability. Additional charge applies as follows
• Late check-out until 6 pm: 50% from the rate of the suite/villa applies on the day
• Late check-out until 10 pm: 100% from the rate of the suite/villa applies on the day
• Hospitality Lounge is provided for early check-in and late check-out guests

Best/Lowest Online Rate Guaranteed

Samabe.com guarantees you will not find a better price on any other website. If you find a lower price within 24 hours of making your booking at https://www.samabe.com, after checking it we will match the lower price. To make a claim, email mail@samabe.com, with including following information:

1. Your booking number or check in date, and name
2. Screenshot and link to the website where you have found the cheaper rate

Claim Terms & Conditions

• A claim must be submitted within 24 hours after making a reservation through www.samabe.com
• A claim may be rejected if it is incomplete, is submitted in an unsupported language, or concerns a website that is in an unsupported language.
• For the Competing Rate to be valid, it must be a currently available lower published online room rate for the same dates, the same number of guests, the same room type, and include similar or additional value-added amenities (e.g., free breakfast).
• Booking fees, extra adult fees, fees for children, rollaway charges will be included in the rate comparison.
• Claims may be denied if the difference is less than one percent.
• The Best Rate Guarantee does not apply to:
  • Unpublished or negotiated rates (e.g., corporate discount rates, group rates, meeting rates);
  • Rates requiring membership, requiring discount codes or coupons, flash sale, or otherwise not intended for the general public;
  • Package rates (e.g., rates that include a combination of a room and airfare)
  • Rates offered by providers that do not provide the name or location of the hotel until after a reservation has been made
  • Rates offered on on-request websites that do not provide immediate hotel confirmations
  • The Best Rate Guarantee does not apply to existing reservations that are not booked through samabe.com, and Samabe does not offer compensation for cancellation fees.
  • The Best Rate Guarantee will be suspended during times where the Samabe Website or certain rates are not available due to an outage, a technical issue or a circumstance beyond Samabe's reasonable control.
  • Samabe has the sole right to determine the validity of any claim. Samabe Bali Suites & Villas reserves the right to deny a claim, if it cannot independently verify the availability of a Competing Rate at the time it processes the claim.