Hotel Terms & Conditions

All terms and conditions apply to all bookings made through the website, www.samabe.com

1. Pre arrival
   Any booking e-mails to www.samabe.com will be replied within 24 hours.
2. On line reservation
   All bookings made through our website will receive a confirmation letter with information and the inclusion of reservations.
   • All accommodation bookings must be guaranteed at the time of reservation by provision of valid credit card details.
   • For "Refundable" reservations, we will not charge your credit card until it enters the cancellation period/window or is canceled as per cancellation terms.
   • For "Non Refundable" reservations, we will charge your credit card for the full amount upon reservation. Furthermore, please present the credit card used to make the reservation at the resort upon check-in. The credit card receipt will need to be signed upon check-in.
   • The credit card must be valid for the entire stay. Please present the credit card used to make the reservation upon check-in at the resort.
   • All payments will be settled in Indonesian Rupiah (IDR) using a resort valid exchange rate on the day of charge.
   • If your booking is on behalf of someone else, you must contact the resort directly, or the resort will contact you to arrange for third-party billing.

Children Policy

• Children aged 1-3 years old share the existing bedding with their parents without any supplement charge.
• Children aged 4-11 years old share the existing bedding with their parents. A supplement charge applies for package inclusions.
• Children aged 12 years old and above are considered adults. Full charge applies

Cancellation Policy

• LOW SEASON
  The full duration of the booking will be charged if the reservation is canceled within 7 days (168 hours) before arrival.
• HIGH SEASON (JULY and AUGUST) and PEAK SEASON (25 DECEMBER - 5 JANUARY):
  • If the reservation is canceled within 60 days before arrival, a 1-night cancellation fee applies.
  • If the reservation is canceled less than 30 days before arrival and no shows, the full duration of the booking will be charged
• NON-REFUNDABLE:
  We will charge your credit card for the full amount upon reservation. If canceled, modified, or in case of a show, the total price of the reservation will be charged.
• In the case of a "NO SHOW," the full length of stay charges apply.
• Times are based on the property’s local time.

Check-in and Check-out time

Check-in time is at 2 pm, and check-out time is at 12 pm.

Alcohol Policy

• Alcoholic beverages are only served to those above 18 years old
• A corkage fee applies for alcoholic drinks from outside the resort

Connecting Suite Policy

Connecting suite is not guaranteed and is based on availability upon check-in.

Pet Policy

Pets are not allowed

Late Checkout Policy

• Late check-out is subject to availability. Additional charge applies as follows
• Late check-out until 6 pm: 50% of the rate of the suite/villa applies on the day
• Late check-out until 10 pm: 100% of the rate of the suite/villa applies on the day
• Hospitality Lounge is provided for early check-in and late check-out guests

Best/Lowest Online Rate Guaranteed

Samabe.com guarantees you will not find a better price on any other website. If you find a lower price within 24 hours of making your booking at https://www.samabe.com, after checking it, we will match the lower price. To make a claim, email mail@samabe.com, with including following information:

1. Your booking number or check-in date, and name
2. Screenshot and link to the website where you have found the cheaper rate

Claim Terms & Conditions

• A claim must be submitted within 24 hours after making a reservation through www.samabe.com
• A claim may be rejected if it is incomplete, is submitted in an unsupported language, or concerns a website in an unsupported language.
• For the Competing Rate to be valid, it must be a currently available lower published online room rate for the same dates, the same number of guests, the same room type, and include similar or additional value-added amenities (e.g., free breakfast).
• The rate comparison will include booking fees, extra adult fees, fees for children, and rollaway charges.
• Claims may be denied if the difference is less than one percent.
• The Best Rate Guarantee does not apply to:
  • Unpublished or negotiated rates (e.g., corporate discount rates, group rates, meeting rates);
  • Rates requiring membership, requiring discount codes or coupons, flash sales, or otherwise not intended for the general public;
  • Package rates (e.g., rates that include a combination of a room and airfare)
  • Rates offered by providers that do not provide the name or location of the hotel until after a reservation has been made
  • Rates offered on on-request websites that do not provide immediate hotel confirmations
  • The Best Rate Guarantee does not apply to existing reservations not booked through samabe.com, and Samabe does not offer compensation for cancellation fees.
  • The Best Rate Guarantee will be suspended when the Samabe Website or certain rates are unavailable due to an outage, a technical issue, or circumstances beyond Samabe's reasonable control.
  • Samabe has the sole right to determine the validity of any claim. Samabe Bali Suites & Villas reserves the right to deny a claim if it cannot independently verify the availability of a Competing Rate when it processes the claim.